Fluent English-speaking talent with neutral accent and high empathy levels.
Cultural affinity with the US, UK and Australia.
Availability of large, young, and trainable talent pool, with strong understanding of technology.
Availability of talent across multiple cities; additional talent pool via impact sourcing.
The current population of English speakers in the country is estimated to be 16.5 million with 410,000 English speaking individuals added to the national workforce each year.
Pools of foreign speaking individuals that can service the Dutch, German, French and Italian markets.
SIZEABLE REGIONAL AND DOMESTIC MARKET OPPORTUNITY
Gateway to the African continent.
Large domestic market with increasing demand across telecom, BFSI, and retail industries.
Growing demand for digital solutions such as mobile payment systems, big data, and analytics.
SIGNIFICANT COST SAVINGS
60-70% lower costs than the UK and Australia, 25- 35% lower than leading CEE locations.
SOPHISTICATED INFRASTRUCTURE AND ENABLING ENVIRONMENT
Availability of robust infrastructure and high quality of life.
Government support at national, regional, and sectoral levels to boost infrastructure and skill development.
Global contact center standards – ISO 18295 is based on South African standards.
Multiple companies are POPI and GDPR compliant and have achieved ISO certifications.
STRENGTHENING ICT AND DIGITAL CAPABILITIES
One of the best ICT infrastructures in Africa.
Shift toward tech-enabled value addition to enhance customer experience: Evolving capabilities in omnichannel, customer analytics and next-generation solutions such as cloud, cybersecurity, AI, ML, and big data & analytics.
Depending on the role GBE Global can request psychometric assessments on short listed candidates at an additional cost.
GBE Global has been established to provide a significant value-add to corporations exhibited by the capability of realizing significant reduction in operational expenses and the benefits of a hands-off managed service.